Refund Policy
Last updated: 11 November 2026
BK Video Edit is a trading name of Banuka Kannangara (Pvt) Ltd, a company registered in Sri Lanka ("we", "us"). You can reach us at banuka@bkauthoritymedia.com.
This policy explains when you can cancel a project and get money back. It is part of our Terms and Conditions.
The short version
- Sending footage and getting a quote costs nothing.
- Cancel before we start work: full refund.
- If we cannot deliver what the quote promised, you get your money back for that video.
- Once you approve a finished video, that video is no longer refundable.
1. Before work starts
You can cancel an accepted project at any time before we begin editing and receive a full refund of anything you have paid for it.
2. After work has started
If you cancel after editing has begun but before delivery, we refund the part of the project we have not yet worked on. For an order of several videos, that means the videos we have not started. Work already done is not refundable.
3. If the edit is not what was agreed
Tell us what is wrong and we will fix it using the revision rounds included in your quote. If, after those revisions, the video still does not match the brief and quote you approved, you can ask for a full refund for that video.
4. If we miss the delivery time
If we do not send the first delivery (the first full version of your video) by the time stated in your quote for reasons on our side, you can cancel that video and receive a full refund for it. Revision rounds are not covered by that time. This does not apply where the delay is caused by waiting for footage, files, answers or feedback from you, as explained in the Terms.
5. What is not refundable
- A finished video that you have approved, or have published or used.
- A change of mind about the style or idea after delivery, where the video matches the approved brief.
- Requests that were not in the original brief or quote.
- Fees charged by your bank or payment provider.
6. How to ask for a refund
- Email banuka@bkauthoritymedia.com within 7 days of the delivery your request is about, with your name, the project and the reason.
- We reply within 2 business days.
- Approved refunds are sent to your original payment method within 10 business days. Your bank or payment provider may take longer to show it.
7. Your legal rights
This policy does not reduce any rights you have under the consumer law of your country.